Your Garner Guide

No. Garner is not your health insurance. It is an additional benefit that complements your health insurance plan by helping you connect with in-network providers who offer quality care, have availability, and deliver optimal patient outcomes.

No. While we encourage you to see Top Providers to ensure you are receiving the best care, you have the choice to receive care from a doctor who is not a Top Provider.

Your employer cares about your health. In order to help you find the best care, they pay for you to have the Garner benefit. High quality care lowers healthcare costs - patients who see Top Providers will generally pay less in the long run and be healthier. For example, if you have a smooth recovery, your total cost of care will be lower than if you have complications and need to be hospitalized. It’s a win-win for everyone involved.

To use the app in Spanish, log into your Garner account and navigate to your account settings here. Under the “Language” section, choose “Spanish” from the drop-down menu.

Garner identifies Top Providers by analyzing one of the largest medical claims databases in the U.S.—that’s more than 60 billion medical claims representing more than 310 million patients. They are highlighted in the Garner Health app with a green Top Provider badge and represent the best available doctors near you who are in your network and have appointment availability.

We try our best to recommend Top Providers that are in-network with your health insurance plan. Since insurance companies change their networks regularly, we always recommend verifying with your health plan that a provider is still in-network on or before the day of service.

Yes, Garner Top Provider rankings can change. Garner Top Provider recommendations are updated monthly based on the latest data. However, if a member has previously added a Garner Top Provider to their Care Team, any recommendation updates will not affect the doctor’s approved status for that individual member and their dependents.

We understand it can be disappointing if your current doctor isn’t a Garner Top Provider. Our mission is to help you access high-quality care.

How does Garner select Top Providers?

Garner’s doctor recommendations are based on real patient outcomes to help you find the best doctors near you. Our recommendations go far beyond patient reviews. We look at billions of claims to understand the specifics of how doctors provide care.

Doctors can’t pay to show up in our recommendations. Garner is an objective third party that selects Garner Top Providers based on doctors who:

• Follows current medical guidelines

• Avoid unnecessary procedures

• Charge fair prices for their services 

• Help patients recover faster

Garner Top Providers are the best doctors in each specialty and region of the country. Garner always looks for the best doctor option in your region, and accounts for the number of doctors available in your neighborhood.

How does Garner evaluate doctors? We assess each doctor based on specific metrics related to their specialties, such as:

• Complication rate: Measure a doctor’s complication rates

• Invasive procedure rate: Determine if a doctor performs more invasive procedures only when necessary given they entail longer recovery times and complication risks

• Follows current medical guidelines: Evaluate if a doctor recommends optimal treatment according to medical guidelines

If your doctor isn’t listed as a Top Provider, it doesn’t mean they aren’t a good provider—it simply means they haven’t met Garner’s criteria at this time. If you choose to continue seeing your current doctor, we respect your decision.

We encourage you to consider a free second opinion from a Garner Top Provider to ensure you’re receiving the best possible care. You can always return to the Garner app to search for new doctors.

Doctors cannot pay to be recommended by Garner. Garner is an objective third party that selects Garner Top Providers based on doctors who:

• Follow the latest medical research

• Make accurate diagnoses

• Avoid unnecessary procedures

• Charge fair prices for their services 

• Help patients recover faster

Garner Top Providers are the top percentile of high performing doctors in each specialty and region of the country. Garner always looks for the best doctor option in your region, and accounts for the number of doctors available in your neighborhood. 

The Garner Concierge is a group of professionals dedicated to answering your questions and helping you find the best care for you and your family. If you need help finding a Top Provider that is a fit for you or your family, you can message the Concierge for assistance.

You can message through the Garner Health mobile app or email concierge@getgarner.com. Concierge hours of operations are Mon-Fri 8 a.m. to 10 p.m. ET. Se habla español.