What is Garner?
Garner is a free healthcare benefit provided by your employer that helps you find the highest-quality doctors. We hand-pick great doctors in your area, lowering your annual healthcare costs.
Have a question?
Find answers to the most commonly asked questions from our members and learn more about your Garner benefit.
Our aim is to help you navigate your benefits with ease and confidence, ensuring your Garner experience is even more rewarding.
Download our app
There is no need to scramble to find a doctor. By downloading the Garner App, you can find Garner Top Providers, ask the Concierge for support and learn more about your Garner plan all in one place.
Frequently asked questions
Below, you’ll find answers to the most common questions you may have about your Garner benefit. If you still can’t find the answer you are looking for, contact us!
About Garner
Is Garner my health insurance?
No. Garner is not your health insurance. It is an additional benefit that compliments your health insurance plan by helping you connect with in-network providers who offer quality care, have availability, and deliver optimal patient outcomes.
If I create an account, am I obligated to see Garner’s Top Providers?
No. While we encourage you to see Top Providers to ensure you are receiving the best care, you have the choice to receive care from a doctor who is not a Top Provider.
Why did my organization add Garner to my plan?
Your organization cares about your health. In order to help you find the best care, they pay for you to have the Garner benefit. Because receiving better care results in better outcomes with fewer complications, patients who see Top Providers will generally pay less in the long run and be healthier overall. It’s a win-win for everyone involved.
How do I use the app in Spanish?
To use the app in Spanish, log into your Garner account and navigate to your account settings here. Under the “Language” section, choose “Spanish” from the drop-down menu.
Finding Top Providers
What is a Top Provider?
Top Providers are the best-performing medical professionals that Garner has identified through an analysis of over 60 billion medical records representing more than 310 million unique patients. Top Providers are the top 20% of all providers in the industry. They are highlighted in the Garner Health app with a green Top Provider badge and represent the best available doctors near you who are in your network and have appointment availability.
Are Top Providers in-network with my health insurance plan?
We try our best to recommend Top Providers that are in-network with your health insurance plan. Since insurance companies change their networks regularly, we always recommend verifying with your health plan that a provider is still in-network on or before the day of service.
Do the Garner Top Provider rankings ever change?
Yes, Garner Top Provider recommendations are updated monthly based on the latest data.
Concierge Support
What is the Garner Concierge?
The Garner Concierge is a group of professionals dedicated to answering your questions and helping you find the best care for you and your family. If you need help finding a Top Provider that is a fit for you or your family, you can message the Concierge for assistance.
How do I contact the Garner Concierge?
You can message through the Garner Health mobile app or email concierge@getgarner.com. The Concierge team is available Monday through Friday from 8:00 a.m. to 8:00 p.m. ET. Se habla español.
Can't find the answer you're looking for?
Our dedicated Concierge is here for you. They are available Monday - Friday 8 a.m. to 8 p.m. ET. Se habla español.
